General

How do i get my books stocked?

First of all thank you so much for thinking of us! if you head over to our Author hub, you'll find an interest form and some more information. There is currently a wait list but we will get in touch as soon as we can

What is an Indie book?

An Indie book is a book that has been either self published or has been published by a small press publisher.

Do you only stock Indie books?

Yes we only stock books that are self published or published by a small press. There are a few books in stock that have been picked up by a traditional publisher, but we treat these as indies due to them starting out as self published.

There are some cases where an Indie author has written a book and instead of self publishing, they have immedatly been picked up by one of the big 5 publishers. As this book would not have been released as a self published book first, we would not stock that particular book.

can i order a specific title?

Of Course! head over to our contact page to let me know if you have a special order. Please include as much information as possible such as: title, author, ISBN and whether you want a paperback or hardback

Is your packaging Eco friendly?

yes it is! we try really hard to make sure our packaging is as Eco friendly as possible.

  • our boxes are made from 100% recycled cardboard and can be recycled at home. We also try and reuse as many boxes as we can, as long as they're in usable condition
  • The Kraft paper we use to wrap your books is 100% recyclable and the Twine used is also recyclable and biodegradable
  • Any internal materials such as packing paper and bubble wrap is reused from our stock deliveries.

    We always urge readers to reuse as much of our packaging as possible and recycle as much as your local counties allow.

The book i want is out of stock

You can sign up to get restock notifications to be notified when the book is back in stock

I placed an order with both a pre order title and a general title. will they be shipped separately?

If you place an order with a Pre order book as well as an in stock book, they will both be on hold until the Pre order is ready for dispatch. If you would like the books to be dispatched separately (and receive the in stock book as normal) then please make separate orders.

Shipping

Where do you ship?

We ship to the UK and Northern Ireland. Unfortunately due to the new GSPR regulations we are unable to currently ship the the EU

How much is postage?

We ship with Royal Mail. Standard shipping costs £3.50. Orders over £40 are posted for free. As we ship with Royal Mail their prices may increase, so please check the postage cost before you checkout.

When will my order be shipped?

We aim to processed all orders anywhere between 1-5 days. Once your order has been dropped off at the delivery office you will receive an email. Orders are posted via Royal Mail 2nd class and can take up to 3 working days to arrive.

Do you ship internationally?

Not yet but watch this space! International shipping is something were working on

Returns and Refunds

what do i do if my book is damaged?

Take clear pictures of the damaged item, including the packaging it arrived in and send it to admin@moonlitchapters.co.uk. Please check out our returns policy for more information

Whats your returns policy?

you have 14 days from the day of delivery to let us know if you need to return an item. once your return is accepted, you then have a further 14 days to post the return. check out our returns policy for more information.

Still need a hand?

If you've looked over the FAQ's and still cant find an answer, give us a bell and our support team (me...) can help you out