
General
How do i get my books stocked?
First of all thank you so much for thinking of us! if you head over to our Author hub, you'll find an interest form and some more information. There is currently a wait list but we will get in touch as soon as we can
can i order a specific title?
Of Course! head over to our contact page to let me know if you have a special order. Please include as much information as possible such as: title, author, ISBN and whether you want a paperback or hardback
Is your packaging Eco friendly?
yes it is! we try really hard to make sure our packaging is as Eco friendly as possible.
- our boxes are made from 100% recycled cardboard and can be recycled at home. We also try and reuse as many boxes as we can, as long as they're in usable condition
- The Kraft paper we use to wrap your books is 100% recyclable and the Twine used is also recyclable and biodegradable
- Any internal materials such as packing paper and bubble wrap is reused from our stock deliveries.
We always urge readers to reuse as much of our packaging as possible and recycle as much as your local counties allow.
The book i want is out of stock
You can sign up to get restock notifications to be notified when the book is back in stock
I placed an order with both a pre order title and a general title. will they be shipped separately?
If you place an order with a Pre order book as well as an in stock book, they will both be on hold until the Pre order is ready for dispatch. If you would like the books to be dispatched separately (and receive the in stock book as normal) then please make separate orders.
Shipping
Where do you ship?
We ship to the UK. Due to GPSR policy, we are unable to ship to the EU
How much is postage?
We ship with Royal Mail. Standard shipping costs £3.35. Orders over £40 are posted for free.
When will my order be shipped?
All orders will be shipped within 1-3 days. You'll receive an email notification when your order is on its way
Do you ship internationally?
Not yet but watch this space! International shipping is something were working on
Returns and Refunds
what do i do if my book is damaged?
Take clear pictures of the damaged item, including the packaging it arrived in and send it to admin@moonlitchapters.co.uk. Please check out our returns policy for more information
Whats your returns policy?
you have 7 days to let us know if you need to return an item. check out our returns policy for more information
Still need a hand?
If you've looked over the FAQ's and still cant find an answer, give us a bell and our support team (me...) can help you out
